NADESAK

Return & Refund Policy

Effective Date: 21.09.2026

At NADESAK, a hair care brand operated by NADESAK INDIA PRIVATE LIMITED, we are committed to providing high-quality hair care products that are carefully inspected and securely packed before dispatch. Due to the nature of our products and hygiene considerations, we follow a Return & Refund Policy to maintain product safety, hygiene, and customer satisfaction.

Return Eligibility

We accept return requests only under the following circumstances:

You received an incorrect product.
The product was damaged during shipping or arrived in a damaged condition.
One or more items from your order were missing at the time of delivery.

Returns requested for any reason other than those listed above will generally not be accepted.

Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

Order ID
Customer name
Registered email address or mobile number
Clear photographs of the product, outer packaging, and shipping label
A brief explanation of the issue

Requests received after 48 hours of delivery or without the required photographs may not be eligible for review.

Return Conditions

If your return request is approved, we will arrange a return pickup wherever courier pickup services are available.

The returned product must:

Be unused and unopened.
Be in its original packaging.
Include all labels, accessories, and promotional items received with the order.
Be returned in the same condition in which it was delivered.

Replacement & Refund

Incorrect Product

If an incorrect product has been delivered:

We will arrange pickup of the incorrect item.
A replacement with the correct product will be shipped.
If a replacement is unavailable, a full refund for the incorrect product will be processed.

Damaged Product

If the product is confirmed to have been damaged during transit:

A replacement product will be provided whenever possible.
If replacement is not feasible due to stock availability or delivery limitations, a refund will be issued.

Missing Item

If an item is missing from your order and the claim is verified:

The missing product will be shipped at no additional cost.
If reshipment is not possible, a refund for the missing product will be processed.

Non-Returnable Items

Returns or refunds will generally not be accepted in the following situations:

Products delivered in good condition.
Opened, used, or partially used products.
Products returned due to change of mind or personal preference.
Incorrect orders placed by the customer.
Products damaged after delivery because of improper handling, misuse, or improper storage.
Requests submitted more than 48 hours after delivery.

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

For cancellation requests before dispatch, please contact our customer support team as soon as possible. Cancellation may not be possible if the order has already entered the dispatch process.

Damaged Package on Delivery

If the outer package appears damaged, tampered with, or opened at the time of delivery:

Take clear photographs before opening the package.
If possible, refuse to accept the delivery.
Contact our support team as soon as possible so that we can assist you.

Refund Processing

Approved refunds will be processed through the appropriate payment method, subject to the applicable payment provider's processing timelines.

For Cash on Delivery (COD) orders, refunds will be transferred to the customer's verified bank account or UPI ID after the required verification.

Refunds are generally processed within 3–5 business days after the returned product is received and the return/refund request is approved.

The time taken for the refunded amount to reflect in your bank account or payment account may vary depending on the applicable bank or payment service provider.