NADESAK

Cancellation Policy

Effective Date: 21.09.2026

At NADESAK, a hair care brand operated by NADESAK INDIA PRIVATE LIMITED, we understand that plans may change. This Cancellation Policy explains when an order can be cancelled and the conditions that apply.

Order Cancellation

Customers may request cancellation of an order only before it has been dispatched from our warehouse.

Once an order has been packed, shipped, or handed over to our courier partner, cancellation requests cannot be accepted.

How to Request a Cancellation

To request cancellation of your order, please contact our customer support team as soon as possible with the following details:

Order ID
Customer Name
Registered Email Address or Mobile Number
Reason for Cancellation (optional)

Cancellation requests are processed only after successful order verification.

Cancellation Approval

If your order has not yet been dispatched, your cancellation request may be approved and the order will be cancelled without any cancellation charges.

If your order has already been dispatched or handed over to the courier partner, the cancellation request cannot be accepted.

Cash on Delivery (COD) Orders

NADESAK currently accepts Cash on Delivery (COD) for eligible orders.

As payment for COD orders is collected at the time of delivery, no refund is applicable for a cancelled COD order before dispatch, since no payment has been received.

If online payment methods are introduced in the future, this policy may be updated to include applicable cancellation and refund procedures for prepaid orders.

Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted if:

The order has already been dispatched.
The shipment has been handed over to the courier partner.
The order is already out for delivery.
The order has been successfully delivered.

For delivered orders, please refer to our Return & Refund Policy for applicable return or refund conditions.

Refusal of Delivery

If a customer refuses to accept a Cash on Delivery (COD) order after it has been dispatched, the shipment may be returned to our warehouse.

As no payment has been collected for the COD order, no refund will be applicable.

NADESAK INDIA PRIVATE LIMITED reserves the right to restrict or decline future Cash on Delivery (COD) orders from customers who repeatedly refuse deliveries without a valid reason.

Order Modifications

If you wish to modify your shipping address, contact details, or other order information, please contact us immediately after placing your order.

We will make reasonable efforts to accommodate your request only if the order has not yet been dispatched.

Once the order has been shipped, modifications cannot be guaranteed.

Future Policy Updates

NADESAK INDIA PRIVATE LIMITED reserves the right to update this Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable requirements.

Any changes will be published on this page along with the updated Effective Date.

Continued use of our website after such updates may constitute acceptance of the revised policy, to the extent permitted by applicable law.